Industry Compliance

We comply with the strictest Codes of Conduct.

The Property Ombudsman (TPO)

As proud members of Propertymark and The Property Ombudsman (TPO), we adhere to strict codes of conduct across both sales and lettings—giving you complete confidence in our commitment to best practice at all times. We are also registered with the Tenancy Deposit Scheme (TDS), ensuring deposits are handled securely and fairly.

CMP and Independent Redress Information

We offer independent redress through our membership with The Property Ombudsman, and Client Money Protection (CMP) is provided by Propertymark…

You can view:

Our Client Money Protection Certificate

We offer independent redress through our membership with The Property Ombudsman, and Client Money Protection (CMP) is provided by Propertymark…

You can view:

Our Client Money Protection Certificate

Complaints Procedure

At Homeview Estates, we are committed to providing a professional and high-quality service to all our clients and customers. However, if something goes wrong, we want to hear about it. Your feedback is important to us, and we welcome the opportunity to put things right.

If you are dissatisfied with any aspect of our service and wish to make a complaint, please refer to our internal complaints procedures:

Complaints Procedure

We take all complaints seriously and aim to resolve any issues promptly and fairly.

If you are dissatisfied with any aspect of our service and wish to make a complaint, please refer to our internal complaints procedures:

Complaints Procedure

We take all complaints seriously and aim to resolve any issues promptly and fairly.

Disabled Customers Policy

At Homeview Estates, we are committed to promoting equality of opportunity for both our staff and our customers. We strive to provide the same high standard and range of services to all customers, including those with disabilities, whether visible or hidden.

This includes individuals with visual impairments, hearing loss, communication difficulties, mobility issues, or other challenges.

If you require additional support, please don’t hesitate to let a member of our team know. For example:

If you would like any of our printed materials in an alternative format—such as large print or audio—please let us know.
If you experience difficulty hearing, we can assist you in a quiet area of the office or make other suitable arrangements.
If you are unable to access our branch, with or without assistance, or would prefer an off-site meeting, phone call, or video appointment, please contact our team to make appropriate arrangements.

Your Feedback

We value your feedback. If you have any comments or suggestions about how we can improve our service for customers with disabilities, please let us know.

This includes individuals with visual impairments, hearing loss, communication difficulties, mobility issues, or other challenges.

If you require additional support, please don’t hesitate to let a member of our team know. For example:

If you would like any of our printed materials in an alternative format—such as large print or audio—please let us know.
If you experience difficulty hearing, we can assist you in a quiet area of the office or make other suitable arrangements.
If you are unable to access our branch, with or without assistance, or would prefer an off-site meeting, phone call, or video appointment, please contact our team to make appropriate arrangements.

Your Feedback

We value your feedback. If you have any comments or suggestions about how we can improve our service for customers with disabilities, please let us know.

CMP and Independent Redress Information

We offer independent redress through our membership with The Property Ombudsman, and Client Money Protection (CMP) is provided by Propertymark…

You can view:

Our Client Money Protection Certificate

We offer independent redress through our membership with The Property Ombudsman, and Client Money Protection (CMP) is provided by Propertymark…

You can view:

Our Client Money Protection Certificate

Complaints Procedure

If you are dissatisfied with any aspect of our service and wish to make a complaint, please refer to our internal complaints procedures:

Complaints Procedure

We take all complaints seriously and aim to resolve any issues promptly and fairly.

If you are dissatisfied with any aspect of our service and wish to make a complaint, please refer to our internal complaints procedures:

Complaints Procedure

We take all complaints seriously and aim to resolve any issues promptly and fairly.

Disabled Customers Policy

This includes individuals with visual impairments, hearing loss, communication difficulties, mobility issues, or other challenges.

If you require additional support, please don’t hesitate to let a member of our team know. For example:

If you would like any of our printed materials in an alternative format—such as large print or audio—please let us know.
If you experience difficulty hearing, we can assist you in a quiet area of the office or make other suitable arrangements.
If you are unable to access our branch, with or without assistance, or would prefer an off-site meeting, phone call, or video appointment, please contact our team to make appropriate arrangements.

Your Feedback

We value your feedback. If you have any comments or suggestions about how we can improve our service for customers with disabilities, please let us know.

This includes individuals with visual impairments, hearing loss, communication difficulties, mobility issues, or other challenges.

If you require additional support, please don’t hesitate to let a member of our team know. For example:

If you would like any of our printed materials in an alternative format—such as large print or audio—please let us know.
If you experience difficulty hearing, we can assist you in a quiet area of the office or make other suitable arrangements.
If you are unable to access our branch, with or without assistance, or would prefer an off-site meeting, phone call, or video appointment, please contact our team to make appropriate arrangements.

Your Feedback

We value your feedback. If you have any comments or suggestions about how we can improve our service for customers with disabilities, please let us know.